At 10 Wim, your personal information is treated with the same care we put into every part of the platform. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
We have built strong data practices from the ground up. Here is a quick look at what that means for you as a 10 Wim player in Pakistan.
Every page and transaction on 10 Wim is protected by 256-bit SSL encryption. Whether you are depositing PKR via JazzCash or checking your betting history, your data travels securely between your device and our servers.
We do not sell, rent, or trade your personal information to any third-party marketing company. Your name, CNIC reference, phone number, and payment details remain strictly within 10 Wim's operational ecosystem.
We only collect the information that is genuinely needed to operate your account, verify your identity, and process PKR deposits and withdrawals. Nothing extra is collected just to have it on file.
Only trusted partners who are directly involved in running the platform — such as payment processors like Easypaisa and Raast — can access relevant portions of your data, and only to the extent needed for that specific task.
Your data is not kept forever. We follow a defined retention schedule: account data is held while your account is active and for a limited period after closure. Once the retention window passes, your records are securely deleted.
You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request at any time by contacting our support team. We will respond within a reasonable timeframe and guide you through the process.
Your privacy is important to us. By using 10 Wim, you agree to the practices described in this Privacy Policy. If anything here is unclear, our support team is available 24/7 via live chat to help you understand your rights.
Welcome to 10 Wim. This Privacy Policy applies to all users of the 10 Wim platform, including the website at 10wim.win and the 10 Wim mobile app available for download in Pakistan. It explains how we collect, use, store, and protect your personal information when you register, deposit, play games, place bets, or otherwise interact with our services.
We take data protection seriously. Every system and process at 10 Wim is built with the security of our players' information in mind. We do not view your data as a product — it is something that belongs to you, and our job is to handle it responsibly on your behalf.
By accessing or using 10 Wim, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described here. If you do not agree with this policy, please do not use the platform.
The personal information we collect from you falls into the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Account verification and age confirmation |
| Contact Data | Email address, mobile number | Account communication, security alerts |
| Financial Data | JazzCash / Easypaisa number, bank account details | Processing PKR deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Fraud prevention, platform security |
| Usage Data | Game history, betting activity, session duration | Responsible gaming tools, platform improvement |
| Preferences Data | Language, notification settings, game favourites | Personalising your 10 Wim experience |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or medical information. The only exception would be if you voluntarily share health-related information as part of a responsible gaming self-exclusion request, in which case it is used solely to process that request.
We gather your information through the following channels:
We never purchase personal data lists from marketing companies or data brokers. All information we hold about you comes directly from your interactions with 10 Wim or from service providers working on our behalf.
The data we collect is used for specific, legitimate purposes only. We do not process your information in ways that go beyond what is described here. The main purposes are:
You can opt out of promotional emails and SMS notifications at any time by adjusting your account notification settings or by contacting support. Opting out of marketing will never affect your ability to use the platform normally.
10 Wim does not sell your personal data. We do not share it for third-party advertising purposes. However, in the normal course of running the platform, your data may be shared with the following categories of recipients:
To process your PKR deposits and withdrawals, we share the minimum necessary financial data with payment providers including JazzCash, Easypaisa, Raast, and bank transfer processors. These providers receive only the data they need to complete your specific transaction and are bound by their own data protection obligations.
The slot games, fish games, and other titles on 10 Wim are supplied by certified third-party game studios. These studios may receive a session token or anonymous player identifier to initialise your game session. They do not receive your name, CNIC, or payment details.
Where enhanced verification is required, a third-party identity verification provider may be used. This provider receives the documents or details you submit and returns a verified result to 10 Wim. They operate under strict confidentiality agreements and cannot use your data for any other purpose.
Cloud hosting, security monitoring, and customer support software providers may process limited technical data as part of their service. All such partners are bound by data processing agreements that restrict how they can use any information they access.
We may disclose your information if we are required to do so by law, a court order, or to protect the rights, property, or safety of 10 Wim, our players, or the public. In cases of suspected fraud or financial crime, we may also share information with relevant financial institutions or other gaming platforms as part of coordinated fraud prevention efforts.
Your financial information is among the most sensitive data we handle. When you use JazzCash, Easypaisa, Raast, or a bank transfer to fund your 10 Wim account, the actual transaction is processed through the payment provider's own secure infrastructure. We receive a confirmation of the transaction result — we do not store your full bank account credentials or mobile wallet PINs on our systems.
Withdrawal requests are matched against your registered payment method. This means your withdrawal destination is tied to the account you verified during registration, which provides an additional layer of protection against unauthorised fund transfers.
All financial data stored by 10 Wim is encrypted at rest. Access is restricted to a small number of authorised staff involved in payment operations and fraud prevention. Routine staff members who handle customer support queries do not have access to your full financial records.
Important: 10 Wim will never ask you to share your JazzCash PIN, Easypaisa password, or bank login credentials through live chat, email, or any other channel. If anyone claiming to be 10 Wim support asks for this information, treat it as a scam and report it to us immediately.
10 Wim uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keep you logged in, maintain your session, enable core platform functions | No — required for the site to work |
| Security | Detect suspicious login attempts and protect against cross-site attacks | No — required for account safety |
| Analytics | Understand which pages and games are most popular so we can improve the platform | Yes — via browser settings |
| Preferences | Remember your language choice, display settings, and notification preferences | Yes — but may affect your experience |
We do not use cookies to track your browsing activity on other websites, and we do not share cookie data with advertising networks. Analytics data we collect is aggregated and anonymised — it tells us that a certain number of players visited the PSL betting section this week, not that you specifically did so at a particular time.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Note that disabling essential cookies will prevent you from logging in to your 10 Wim account.
We take the security of your personal information very seriously. The technical and organisational measures we have in place include:
Despite these measures, no online platform can guarantee absolute security. We strongly recommend that you use a unique, strong password for your 10 Wim account, enable any available two-factor authentication options, and never share your login credentials with anyone else.
If you suspect that your account has been accessed without your permission, contact our support team immediately via live chat. We will lock the account and investigate without delay.
We retain your personal information for as long as your account remains active. If you request account closure, we will retain certain records for a defined period after closure to comply with our fraud prevention obligations and to resolve any outstanding queries or disputes.
Specifically:
Once the applicable retention period has passed, your data is either securely deleted or irreversibly anonymised so that it can no longer be linked back to you as an individual.
As a 10 Wim player, you have a number of rights in relation to your personal data. These rights are available to all users of the platform regardless of where in Pakistan they are based.
You can request a copy of all personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
If any information we hold about you is inaccurate or incomplete, you can ask us to correct it. Contact support with the details you want updated.
You can request deletion of your personal data. This right is subject to our legal retention obligations — some records must be kept for a set period regardless.
You can object to your data being used for direct marketing at any time. You can also object to other processing activities where you believe our use is not justified.
Where technically feasible, you can request your data in a structured, machine-readable format so you can transfer it elsewhere.
In certain circumstances, you can ask us to pause the processing of your data while a query or complaint is being resolved.
To exercise any of these rights, contact our support team through live chat or at the email address listed in the Contact section below. We will acknowledge your request promptly and aim to resolve it fully within 30 days. For complex requests, we may need up to 60 days and will inform you if an extension is required.
10 Wim is strictly an adult platform. You must be at least 18 years of age to register an account, make deposits, play games, or place bets. We take this requirement seriously and use identity and age verification processes to enforce it.
If we discover at any point that an account belongs to a person under the age of 18, we will immediately suspend the account, void any winnings, and return any deposits made. We will also take steps to ensure the minor cannot re-register.
If you are a parent or guardian and you believe a minor has accessed 10 Wim using your device or account, please contact support immediately. We will act quickly to resolve the situation and can provide guidance on parental controls that may help prevent unauthorised access in future.
We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, improvements to our security practices, or other developments. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date at the top.
For significant changes — such as a new category of data being collected or a new type of third-party sharing — we will notify registered users via email or an in-platform notification before the changes take effect. For minor clarifications or corrections, we may update the page without a separate notification.
We recommend checking this page occasionally to stay up to date. Continued use of 10 Wim after any update constitutes acceptance of the revised Privacy Policy. If you disagree with a change, please contact support before continuing to use the platform.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we have handled your information, please get in touch with us:
Our support team is based and available to assist players from across Pakistan. Whether your question is about a specific data request, a cookie you noticed, or our security practices, we will give you a clear and honest answer. We aim to respond to all privacy-related queries within 48 hours.
For responsible gaming concerns — including self-exclusion requests, deposit limit changes, or session controls — please visit our dedicated Responsible Gaming page where all available tools are explained in full.